Helpdesk

Help with orders

To get the latest updates on your order status please click the 'Get Order Status' button below.

Please choose your shipping method below:

  • UK orders placed with the Free Shipping method ship via Royal Mail 2nd Class Post or Whistl.
  • Once the order has shipped, this service usually takes 48 hours for delivery (excluding Sundays and bank holidays).
  • This method is not tracked
  • At busy times (like Christmas) or during emergenices (such as the coronavirus pandemic), this can take longer. It may take 5 to 10 working days for your order to be delivered in these circumstances.
  • Royal Mail state that it can occasionally take up to 14 working days for delivery.
If your order has not arrived in the statemd time, check the shipping address correct in the order confirmation e-mail we sent you.

If you would like the latest information on your order, please click the 'Get Order Status' button below:
If you still have questions about your order, hit the button below to contact us:

If your order uses a tracked shipping method (such as DPD or Royal Mail Recorded Delivery), your shipping notification email will include your tracking number.

If you would like the latest information on your order, or you want to find your tracking number, please click the 'Get order status' button below:


If you still have questions about your order, hit the button below to contact us:

Please choose your shipping method below:

  • Orders placed with the Free Shipping method ship from the UK
  • Your local postal service will deliver to the shipping address once the order arrives in your country
  • This is an untracked service and does not include a tracking number.
  • Once the order has shipped, this service usually takes 5-10 business days for delivery. Deliveries can take 25 business days (or longer if your order is held in customs).
  • If your order has still not arrived after 25 working days, check the shipping address in your shipping notification email is correct. If your shipping address is incorrect, please contact customer support on the form below.
  • Certain countries, particularly Canada and Australia, are more likely to inspect your packages in customs. This will delay the order reaching you.

If you would like the latest information on your order, please click the 'Get Order Status' button below:
If you still have questions about your order, hit the button below to contact us:

  • Orders placed with the Tracked Shipping method ship from the UK.
  • You will receive a tracking number and link to track your order in an e-mail when your order has shipped.
  • Once the order has shipped, this service usually takes 10-15 working days for delivery but can take 25 working days or longer if your order is held in customs.
  • If your order has still not arrived after 25 working days, check the shipping address in your shipping notification email is correct. If your shipping address is incorrect, please contact customer support on the form below.
  • Certain countries, particularly Canada and Australia, are more likely to inspect your packages in customs. This will delay the order reaching you.


If you would like the latest information on your order, please click the 'Get Order Status' button below:
If you still have questions about your order, hit the button below to contact us:

Pre-order products are not currently in stock and therefore are not immediately dispatched. Your order is dispatched when stock arrives to the warehouse.

Your order confirmation e-mail includes an estimated shipping date. Pre-order shipping dates are estimates and can change due to delays in the manufacturing process.

If you would like the latest information on when your pre-order will ship, please click the 'Get Order Status' button below:


If you still have questions about your order, hit the button below to contact us:

  • In-stock item orders placed before 12 noon (UK time) Monday to Friday, will usually ship same day.
  • You will receive an e-mail confirmation when your order has shipped.
  • It can take a little longer for your order to despatch at busy times, like the Christmas period.
If, after this time period, your order has still not shipped, check your order confirmation email to see if there is an expected ship date for the product (as it may be a pre-order).

You can see live information on the status of your order on the order status page. Click the button below to use it:


If you still have questions about your order, hit the button below to contact us:

Please choose an option below:

  • We can cancel all or part of your order for you.
  • We can only cancel items that have not yet shipped.
  • We try to ship in-stock items within an hour of ordering, so please tell us about any cancellations as quickly as possible.
  • If you item has already shipped, please make a return instead.
To cancel your unshipped item(s), click the button below:

  • We can only change sizes for items that have not yet shipped.
  • We try to ship in-stock items within an hour of ordering, so please tell us about any changes as quickly as possible.
  • If you item has already shipped, please make a return instead.
To change your unshipped item(s), click the button below:

  • We can only change shipping addresses for items that have not yet shipped.
  • We cannot change the billing address used in your order.
  • We try to ship in-stock items within an hour of ordering, so please tell us about any changes as quickly as possible.
To change your shipping address, click the button below:

  • If you wish to make any changes to your order that are not covered elsewhere in the help desk, please contact us using the button below.
  • We try to ship in-stock items within an hour of ordering, so please tell us about any changes as quickly as possible.
To make any other changes to your order, click the button below:

Please choose an option below:

Products can be returned based on our Returns Policy (see below). To start your return, please click the button below:

How long do returns take to process?
Returns are usually processed within 3-5 working days, but can take up to 10 working days during busy periods. When considering this timeframe, please also allow enough time for your order to return back to us.

I have returned an item but my return has not been processed yet
Returns are usually processed within 3-5 working days, but can take up to 10 working days during busy periods. When considering this timeframe, please also allow enough time for your order to return back to us. If you have waited longer than 10 working days after you think the parcel should have arrived to us, please use the contact form below to get in touch.

I have returned an item but have not yet been refunded
If you have requested a refund and sent your item back to us, your order may not yet have been processed. Returns are usually processed within 3-5 working days, but can take up to 10 working days during busy periods. When considering this timeframe, please also allow enough time for your order to return back to us.

I have returned an item for exchange, but have not yet received my replacement
If you have requested an exchange and sent your item back to us, your order may not yet have been processed. Returns are usually processed within 3-5 working days, but can take up to 10 working days during busy periods. When considering this timeframe, please also allow enough time for your order to return back to us.

You have issued me a refund via PayPal. Where is the money?
Your refund will go back into the PayPal account that you used to purchase from us. The money will either go directly to your bank account or to your Paypal account so you to manually select a bank account to withdraw to. Please check your PayPal account for more information

You have issued a refund via card. Where is the money?
Your refund will go back to the bank account you used to purchase from us. Refunds are usually processed overnight, but can take up to 7 business days, depending on your bank. Your refund may appear in one of several ways:

- The original charge may simply disappear
- The refund will appear as a new transaction
- The refund will appear as a line next to the original charge.

However your refund displays, once the refund is processed, your available balance will increase by the original purchase amount

Please choose your region below:

United Kingdom Returns Policy
We offer a 100-day returns policy on almost all items*. You can return an item you have bought from us within 100 days from when it shipped for a full refund or exchange. UK customers are also provided with a Freepost returns address, so you won’t incur any costs returning the item to us.

* There are exceptions, such as underwear and products with downloadable content (DLC) codes.

Returns Policy (for countries outside of the United Kingdom)
We offer a 100-day returns policy on almost all items*. You can return an item you have bought from us within 100 days from when it shipped for a full refund or exchange. Customers are responsible for paying shipping costs to return an item back to us.

* There are exceptions, such as underwear and products with downloadable content (DLC) codes.

If you have any other returns questions, you can contact us by pressing the button below:

Your order will be sent to the address that you entered during checkout. There is a small window of time (usually around 1 hour after placing your order) in which we are able to change the shipping address. If your order hasn't shipped yet, please click the change address link in your confirmation email immediately or visit https://help.merchoid.com/ to change the details


Once an order has shipped, we are not able to recall the package or make any changes to the delivery details. If you have entered an incorrect shipping address, we advise the following:


- Retrieve the package from the address it has been sent to:
If you have access to the address, or have contact with someone at the address, you can arrange collecting the packaging or having it forwarded to you.


- Contact the reception desk/lettings office at the delivery address:
If there is an onsite building manager at the delivery address, such as in an apartment complex or at a business premises, contact them to alert that your item is enroute there in error/ask if they have already received it, so you can arrange collecting the package or having it forwarded to you.


- Wait for the package to be returned to us:
Often, the package will either be refused by the resident at the address, or, if the address given does not match any real premises it will not be delivered by the postal service at all. In either case, the delivery driver will mark the package as refused/unknown and take it back to the local mail sorting office, who will then send it back to us marked as Return to Sender. Once an item arrives back to our warehouse it will be processed by our returns team, and they will email you directly to notify of this.


It is your responsibility to ensure that you enter the correct information when placing your order. Your shipping information can also be double checked on your confirmation email which is sent immediately after the order has been placed, and an address change link is also provided there in case of any errors.


Due to this we are not able to refund or replace orders when an incorrect address has been provided, unless the package is returned to us by the postal service.

Shipping and payments

Unfortunately, you cannot use a PO box or freight forwarding/courier service address to order from Merchoid. Our shipping partners are not able to deliver to this type of address which means the order will be returned to us.
There are no additonal costs to pay. All our orders are shipped to you from UK warehouses, so there are no additional costs to pay.
There are no additonal costs to pay. Any sales tax is already included in the price shown and there are no additional duties or taxes to pay.
If your delivery address is outside the US or UK, unless your order value is very large, it is unlikely you will need to pay any extra taxes or duties, but it may happen. You will be responsible for any additional taxes, duties, fees or charges incurred when importing items to your country. Unfortunately we cannot control these charges as they are made by your country's government, in accordance with your local laws.

Please check your local laws for more information.
Please choose your shipping method below:

  • UK orders placed with the Free Shipping method ship via Royal Mail 2nd Class Post or Whistl. Once the order has shipped, this service usually takes 48 hours for delivery (excluding Sundays and bank holidays).
  • This method is not tracked
  • At busy times (like Christmas) or during emergenices (such as the coronavirus pandemic), this can take longer. It may take 5 to 10 working days for your order to be delivered in these circumstances.
  • Royal Mail state that it can occasionally take up to 14 working days for delivery.

UK DHL shipping should arrive the next working day after dispatch. However, it could take longer depending on your location and at busy periods of the year (such as Christmas).

Please choose your shipping method below:

  • Orders placed with the Free Shipping method ship from the UK and are delivered to you by your local postal service.
  • The free shipping method is an untracked service and does not include a tracking number.
  • Once the order has shipped, this service usually takes 5-10 business days for delivery. Deliveries can take 25 business days (or longer if your order is held in customs).
  • Orders from certain countries, particularly Canada and Australia, are more likely to inspect your packages in customs.

  • Orders placed with the Tracked Shipping method ship from the UK and are delivered to you by your local postal service.
  • You will receive a tracking number and link to track your order in an e-mail when your order has shipped.
  • Once the order has shipped, this service usually takes 10-15 working days for delivery but can take 25 working days or longer if your order is held in customs.
  • Orders from certain countries, particularly Canada and Australia, are more likely to inspect your packages in customs.

  • United Kingdom: Orders are charged in £ (pounds sterling)
  • European Union: Orders are charged in € (Euros)
  • United States: Orders are charged in $ (US Dollars)
  • Canada: Orders are charged in $ (US Dollars)
  • Australia: Orders are charged in $ (US Dollars)
  • Other countries: Orders are charged in $ (US Dollars)
Your payment is usually declined because of one of two reasons:
  1. There are insufficient funds in your bank account to pay for the order. You will need to add more money to your account before the order can be processed
  2. Your bank is doing a routine security check and have temporarily blocked the transaction. Contact your bank to inform them it is a genuine transaction and your order should then process.
Pre-orders are charged immediately when you place your order.

Business enquiries

We run an affiliate program through shareasale that you can join here:

http://www.shareasale.com/shareasale.cfm?merchantID=60472
If you have licensed merchandise that you would like to sell to us, please click the button below to contact us:
Please sign up to our wholesale business, AAA Merchandise, at the following link:

https://shop.aaamerchandise.com/customers/sign_up
If you are from a media source (website, newspaper, magazine, YouTube channel, etc.) and want to feature our products, contact us here:

Other queries

You can unsubscribe either my clicking the "unsubscribe" link in the bottom of any of the newsletters you've received, or by entering clicking the button below. We will then remove you from the list as soon as possible.
Our customer support staff work from 9.30am to 5pm UK time Monday to Friday (except UK bank holidays). We aim to respond to your support request within 1 working day - this can be longer at busy times like Christmas, but we endeavour reply as quickly as possible.
Please select a contact reason below:

If you want to know the latest status of your order, click the button below to visit the order status page:

If you need to make any changes or cancellations, see the 'Help with orders' section above - this will ensure your changes are made before your order is dispatched.

If you need to make any changes see the 'Help with orders' section above - this will ensure your changes are made before your order is dispatched.

If you need to make any changes or cancellations, see the 'Help with orders' section above - this will ensure your changes are made before your order is dispatched.

If you use the button below to make an order change, your order may be dispatched before the change can be made.

Click the button below to contact us: